Refund Policy

1. General Terms

• We specialize in .NET development services (custom software, web applications, APIs, maintenance, etc.).
• Refunds are evaluated on a case-by-case basis and subject to the terms below.

2. Eligibility for Refunds

Refund requests may be considered under these circumstances:

a. Service Not Rendered

• If payment was collected but no work was started, a full refund will be issued.

b. Project Cancellation

• If you cancel the project after work has begun:
  • Refund amount will deduct costs for completed work (hourly rate or milestone-based).
  • Any third-party expenses (hosting, licenses) are non-refundable.

c. Failure to Deliver

• If we fail to deliver agreed-upon deliverables due to our fault, a partial/full refund will be issued.

3. Non-Refundable Scenarios

No refunds will be provided for:

• Completed work (once delivered and approved).
• Change of mind after project commencement.
• Third-party costs (e.g., domain purchases, Azure credits).
• Hourly consultations (if sessions were conducted as scheduled).

4. Refund Process

1. Submit a Request: Email abhishek@abhishekluv.in with:
   • Project details.
   • Reason for refund.
   • Payment proof (invoice/receipt).
2. Evaluation: We will respond within 7 business days.
3. Approval: If approved, refunds will be processed via the original payment method within 14 days.

5. Disputes

• For freelance platforms (Upwork, Fiverr), their dispute resolution policies will apply.

6. Changes to This Policy

We reserve the right to modify this policy. Continued use of services implies acceptance.

7. Contact Us

For refund requests or questions, contact:
Email:abhishek@abhishekluv.in
Phone: +91-9920347952